Privacy policy

The Wyck Estate Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we use it and your rights in relation to it.

Who We Are

The Wyck Estate Ltd is the controller of personal information covered by this policy.

Contact details:

The Wyck, St Ippolyts, Hitchin, Hertfordshire SG4 7NR
charlotte@thewyckestate.co.uk

Information We Collect

Depending on how you interact with us, we may collect:

  • your name;
  • billing and delivery address;
  • email address;
  • telephone number;
  • order and transaction information;
  • event bookings and attendance information;
  • dietary requirements or allergy information you choose to provide;
  • communications you send to us;
  • marketing preferences;
  • information about your interaction with our website; and
  • technical information such as IP address, browser and device information where applicable.

Payment card information will normally be processed securely by our payment provider rather than stored directly by The Wyck Estate.

Why We Use Your Information

We may process personal information to:

  • process and deliver wine orders;
  • administer event bookings;
  • take and administer payments;
  • communicate with you about orders or events;
  • provide customer service;
  • deal with returns and refunds;
  • comply with alcohol licensing and age-verification requirements;
  • maintain accounting, tax and business records;
  • improve our website and services;
  • prevent fraud and protect our business and customers; and
  • send marketing communications where permitted.

Our Lawful Bases

Depending upon the circumstances, we process information because:

  • it is necessary to perform a contract with you;
  • we have a legal obligation;
  • it is necessary for our legitimate business interests; or
  • you have given consent.

Where we rely upon consent, you may withdraw that consent at any time.

Marketing

We may send information about The Wyck Estate, our wines and forthcoming events where you have consented to receive such communications or where otherwise permitted by law.

You can unsubscribe at any time using the unsubscribe facility in an email or by contacting us.

Sharing Your Information

We may share information where necessary with organisations providing services to us, including:

  • website and e-commerce providers;
  • payment processors;
  • delivery and courier companies;
  • ticketing or booking providers;
  • email and marketing platforms;
  • IT and website support providers;
  • accountants and professional advisers; and
  • government, regulatory or law-enforcement bodies where legally required.

Service providers are only given information reasonably necessary to provide their services.

We do not sell your personal information.

International Transfers

Some technology providers may process information outside the United Kingdom.

Where this occurs, we will take appropriate steps to ensure that personal information receives the protection required by UK data protection law.

How Long We Keep Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting and tax requirements.

Order, invoice and transaction records may therefore be retained for several years after a transaction.

Marketing information will be retained until you unsubscribe or we determine that it is no longer appropriate to retain it.

Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration or disclosure.

Your Rights

Depending upon the circumstances, UK data protection law gives you rights including the right to:

  • request access to your personal information;
  • have inaccurate information corrected;
  • request deletion of information;
  • restrict certain processing;
  • object to certain processing;
  • request transfer of certain information; and
  • withdraw consent where processing relies upon consent.

To exercise your rights, contact us at [EMAIL].

You also have the right to complain to the UK Information Commissioner's Office.

Cookies

Our website uses cookies and similar technologies. Further information is provided in our Cookie Policy.

Changes to this Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

Last updated: September 2026