The Wyck Estate Ltd

We want you to be completely satisfied with purchases made from The Wyck Estate. This policy explains how returns, refunds and cancellations are handled for wine purchases and tickets to our vineyard events.

Wine Purchases

Cancelling an Online Order

If you purchase wine from us online, you may cancel your order within 14 days of receiving it, subject to your statutory rights and any applicable exceptions under consumer law.

If you wish to cancel an order, please contact us as soon as possible.

Where your order has not yet been dispatched, we will normally cancel it and issue a full refund.

Where the wine has already been delivered, you should keep the bottles unopened, unused and in their original condition and packaging while arranging the return with us.

Unless the wine is faulty, damaged or incorrectly supplied, you will normally be responsible for the cost of returning it to us.

Once an eligible return has been received, we will process the refund to the original method of payment in accordance with applicable consumer law.

Damaged or Incorrect Deliveries

Wine bottles are fragile and, although we package orders carefully, occasional damage can occur in transit.

If your order arrives damaged, contains the wrong wine, or there is another problem with the delivery, please contact us as soon as reasonably possible and provide your order details. We may also ask you to provide photographs of the packaging and affected bottles so that we can investigate the problem with our carrier.

Where wine is damaged in transit or supplied incorrectly, we will arrange an appropriate replacement or refund at no additional cost to you.

Please do not dispose of damaged bottles or packaging until we have confirmed that they are no longer required.

Faulty Wine

If you believe that a bottle of wine is faulty, please contact us. Where possible, please retain the bottle, its contents and the cork or closure until we have had an opportunity to discuss the issue with you.

If the wine is confirmed to be faulty, we will offer an appropriate replacement or refund.

Nothing in this policy affects your statutory rights in relation to goods that are faulty, not as described or otherwise fail to meet the requirements of consumer law.

Vineyard Events and Tasting Tickets

Tickets purchased for wine tastings, vineyard events and other leisure activities taking place on a specified date are not subject to the normal 14-day statutory cooling-off period applicable to many online purchases.

If You Cannot Attend

We understand that plans sometimes change.

If you are unable to attend an event, you are welcome to transfer your ticket to another person. Please let us know the name of the replacement attendee before the event where reasonably possible.

If you ask us to cancel your booking, we will also make reasonable efforts to resell your place where the event is sold out or there is a waiting list. If we successfully resell your ticket, we will refund the ticket price to you.

If we cannot resell the ticket, we reserve the right not to provide a refund.

Cancellation by The Wyck Estate

If we cancel an event, you will be entitled to a full refund of the ticket price.

Where appropriate, we may offer you the option of transferring your booking to another event instead, but you will not be required to accept this in place of a refund.

Postponement or Rescheduling

If an event has to be moved to another date, your booking will normally be transferred automatically to the replacement date.

If you cannot attend the replacement date, you may request a refund of the ticket price.

Weather

Many of our events take place wholly or partly outdoors in a working vineyard and may proceed in less-than-perfect weather.

An event will not normally be cancelled simply because of rain or other ordinary weather conditions.

If conditions mean that we consider it unsafe or impractical to hold the event and we cancel it, the cancellation provisions above will apply.

Refunds

Approved refunds will be made to the original method of payment wherever possible.

Depending on your bank or payment provider, it may take several working days after we process a refund for the funds to appear in your account.

Contact Us

For any questions concerning an order, return, refund or event booking, please contact:

The Wyck Estate Ltd
St Ippolyts, Hertfordshire, SG4 7NR
charlotte@thewyckestate.co.uk

Please include your name and order or booking reference where available.

Last updated: September 2026

This policy is in addition to, and does not affect, your statutory rights as a consumer.